1. About this list
Chatrigo uses service providers for hosting, database, storage, email, AI inference, and channel integrations. Providers that process Customer Data on our behalf are listed below. Customer’s written consent to their engagement is given through theData Processing Agreement.
Last updated: 7 September 2026. This list may change more often than theTerms of Service or Privacy Policy.
2. Current subprocessors
| Subprocessor | Function | Data processed | Processing location |
|---|---|---|---|
| Railway | Hosting for Chatrigo’s web app, API, and worker | Account data, business configuration, conversations, knowledge, technical logs, and service metadata processed by the application | United States (Railway infrastructure) |
| Railway PostgreSQL | Primary database | Account data, billing, contacts, conversations, business knowledge, and channel metadata | United States (Railway) |
| Railway Redis | Sessions, cache, queues, and realtime coordination | Session tokens, temporary keys, and conversation queue metadata | United States (Railway) |
| Penyimpanan objek S3-compatible | Object storage for files, avatars, and media attachments | Files uploaded by business customers, including conversation media and profile images | United States (configured storage region) |
| OpenRouter | AI inference for replies, transcription, and knowledge processing | Conversation snippets, business knowledge, and prompts needed to generate replies; Chatrigo does not use this data to train general models | United States (OpenRouter may forward requests to configured model providers) |
| Meta Platforms | WhatsApp Cloud API and Instagram Messaging integration | Messages, channel identifiers, and delivery metadata needed to move conversations into the inbox and back | Global |
| Resend | Transactional email (verification, notifications, billing) | Email addresses, names, and transactional email content | United States |
OpenRouter may forward inference requests to model providers configured for the Chatrigo account. Meta processes messages under WhatsApp and Instagram platform policies. Chatrigo does not use Customer Data to train general models.
3. Changes
Material changes will be posted on this page. Under the DPA, Customer may raise a reasonable objection within 14 days after notice. Questions:support@chatrigo.id.
Questions about this document can be sent to support@chatrigo.id. Address: Jl. Poris Paradise Eksklusif No.A4 No. 23 Ruko Lantai 2, RT.004/RW.003, Poris Gaga, Kec. Batuceper, Kota Tangerang, Banten 15148, Indonesia